Privacy Policy

1. Introduction

TintFam.com ("Tint Fam", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our website at tintfam.com ("the Platform").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile details when you create an account.
• Order Information: Shipping address, billing address, and order history when you make a purchase.
• Payment Information: Payment details are collected and processed securely by Stripe. We do not store your full credit card number on our servers.
• Seller Information: Business details, tax information, and banking information provided during seller registration.
• Communications: Any information you provide when contacting us via email or support channels.

2.2 Information Collected Automatically

• Browsing Data: IP address, browser type, device information, operating system, pages visited, and referring URLs.
• Usage Data: How you interact with the Platform, including search queries, products viewed, and time spent on pages.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill orders, including shipping and tax calculation.
• To create and manage your account.
• To communicate with you about orders, account updates, and customer support inquiries.
• To send promotional emails and newsletters (you may opt out at any time).
• To improve the Platform, including analytics and performance monitoring.
• To detect and prevent fraud, abuse, and security issues.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share your information only with the following third parties as necessary to operate the Platform:

• Stripe: Payment processing. Stripe processes your payment information in accordance with their own privacy policy.
• Shippo: Shipping label generation and tracking. Shipping addresses are shared with Shippo to facilitate delivery.
• Resend: Transactional and marketing email delivery. Your email address is shared with Resend to send order confirmations, shipping updates, and newsletters.
• TaxJar: Sales tax calculation. Order and address information is shared with TaxJar to calculate applicable taxes.
• Sellers: When you place an order, your name and shipping address are shared with the seller to fulfill the order.

We may also disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. If you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

6. Cookies

We use cookies and similar technologies to:

• Keep you signed in to your account.
• Remember your cart contents and preferences.
• Understand how you use the Platform to improve our services.
• Deliver relevant content and measure the effectiveness of communications.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Platform.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 General Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

7.2 California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of the sale of your personal information. As stated above, we do not sell your personal information. To exercise your rights, contact us at support@tintfam.com.

7.3 European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to object to processing. To exercise any of these rights, contact us at support@tintfam.com.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@tintfam.com.